United Parcel Service (UPS), an international courier firm, damaged a USA-bound package containing bottles of perfumes sent by Tolulope Harry, a Lagos-based perfume oil vendor, by delivering nine bottles of perfumes, including one broken bottle, out of the 17 bottles they were to deliver.

When Harry sent twelve 50ml bottles and five complimentary bottles of perfumes to her customer in Maryland, USA, on September 12, she packed them with care.

Harry told EQ on Thursday that she bubble-wrapped the bottles of perfumes and also made pictures and videos of them before sending them via UPS to prove she took extra precautions before sending them to the USA.

Harry’s bubble-wrapped the perfumes

The carton Harry packed the perfumes in

She had high hopes that her customer in the USA would receive the package in one piece, but her worst nightmare played right before her eyes when her customer called her to confirm she had received it.

READ ALSO: UPS Doesn’t Want to Compensate Nigerian Nurse After Delivering Soaked Document

“My customer called me on Wednesday night Nigerian time to inform me that she had received the package. Out of the 12 bottles which contained 50ml of perfumes each, only nine were delivered,” Harry told EQ.

“The bubble wraps were removed and the carton was changed. One of the nine bottles was broken, and she only got eight bottles intact.”

The delivered package

She was distraught by the news because her customer paid her handsomely to purchase the perfumes and deliver them to her location.

The broken bottle of perfume.

Harry also told EQ that this was not the first time the courier firm would mess up with her deliveries and that she has had terrible experiences with UPS on different occasions.

“This is not the first time something like this is happening. They have been doing this. The first time I sent some packages in 2023, they broke one bottle. I didn’t talk. I sent another UK order and they broke another bottle, I still did not confront them,” she added.

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“They broke another one that went to Scotland and I didn’t complain. The woman who owned the perfumes made me pay and I replaced the oil at my own expense. Now they stole three bottles and damaged one. I am distraught.”

She also decried the nonchalance of the courier firm to customers with complaints. She told EQ that they have made it impossible for customers to lodge complaints on their website. She said they also fail to respond to emails or take responsibility for damages.

“I sent an email to UPS when my customer informed me about the state of the package when she received it, but I got no response,” she said.

When EQ emailed UPS on Thursday, they failed to respond as they did in Harry’s case.

Harry’s story is not the first about customers’ displeasure with UPS’s handling of deliveries and their failure to compensate distraught customers.

EQ previously published the story of Mary Olasupo, a Lagos-based nurse, who did not receive compensation from UPS after delivering soaked documents from Nigeria to Florida in the USA.
The post UPS Delivers Only 9 Out of 17 Perfume Bottles Sent From Lagos to the US. The Rest? Stolen, Damaged appeared first on Foundation For Investigative Journalism.