The only crime David Ibe, a Port Harcourt-based man, committed before he became the recipient of an awful number of calls every day since June was to update his OPay account. Since then, Okash and EaseMoni loan companies have made his life a living hell.

Ibe told FIJ that EaseMoni greeted him with 10 calls a day after he updated his OPay account. It continued for a while before OKash joined them in barraging him with calls.

One of Ibe’s emails to OKash.

He said that both companies would typically tell him he had a loan offer or a seven-day interest-free coupon or that they had increased his loan limit despite never attempting to contact any of them for a loan.

“Out of curiosity, in June, I downloaded EaseMoni, inputted my phone number, and got a one-time password. I was shocked to see that I had an account with them — an account I never created. It then seemed like that action motivated them to continue to call me,” Ibe told FIJ on Friday.

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What Ibe did not seem to understand was why the calls never ceased. The calls would come in whether he was at work or home. They became too many that he blocked more than 30 numbers belonging to Okash and EaseMoni, but this neither amounted to anything nor prevented the calls from coming in.

Some of the numbers of Okash and EaseMoni Ibe has blocked since June.

He said that he was forced in August to beg Okash and EaseMoni customer care representatives to stop disturbing him because they were making him miserable, but they refused. To scare them, he claimed to be a police officer, but this also yielded no result.

To make matters worse, on several occasions, both Okash and EaseMoni representatives told Ibe that they would direct his complaints to the appropriate department each time he called to ask them to yank him off their list, but it was only lip service, he said.

The amount sent from EaseMoni to Ibe’s First Bank account.

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“EaseMoni representatives said they could not close my account with them because I had not collected any loan. So, I had to take a loan. That day, the minimum amount I could collect was N32,000 and the minimum time was two weeks with an interest of N4,000, which I paid completely the next day, but they did not stop and the calls increased. OKash and EaseMoni have continued to disturb my life,” he lamented.

“One day, an OKash call representative said I should email the managing director of Blueridge Microfinance Bank, stating why I wanted my account to be closed on both Okash and EaseMoni. I did so, copying both the FCCPC and the Central Bank of Nigeria (CBN), but to no avail.

“EaseMoni never replied to my mail. OKash did, saying that, if I did not want the calls, I could ignore them, but if I wished to continue the closure of my account, I should repeat the process. After that response, OKash never responded. The CBN or FCCPC also didn’t give a damn. The worst thing? They still called me today.”

When FIJ called OKash, the line did not connect.

An EaseMoni representative told FIJ she would forward the source’s complaint to the right department. “Please call out their number,” she said on Saturday. “I would forward his complaint to the appropriate department.”
The post OKash, EaseMoni Torment Port Harcourt Man With Daily Calls Over Account He Didn’t Open appeared first on Foundation For Investigative Journalism.