Akinola Omotola, a Lagos resident, bought a router device that Airtel had advertised came with a free SIM and free N20,000 worth of data on Thursday. When he attempted registering the line, Omotola discovered the line had been pre-registered by someone else, with the free data also credited to the person.

Omotola told EQ on Tuesday that he bought the router from an Airtel agent in Computer Village, Ikeja. Stephprisa Solutions Ltd., the agent, gave Omotola a receipt for the N52,000 purchase.

Receipt for the Airtel router.

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However, since the issue could not be resolved with the retail agent, he was directed to Airtel’s office to resolve the issue.

“I visited the Airtel office at 5, Oba Akran Avenue, in Ikeja, to complain in person but I was rudely attended to by an agent named Deborah who claimed they would have resolved the issue if I purchased the device from the office. She said that, since I got the router from an agent, there was nothing they could do about it, that I should go back to the seller for a solution,” Omotola explained.

Omotola’s Airtel router

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EQ reached out to Airtel on X, but the responder directed EQ to contact the Airtel customer care line.

In conversation with EQ, an Airtel customer care agent said that there was nothing they could do and, as the Ikeja office attendant told Omotola, they directed that he revisit the agent he purchased the router from.
The post Lagos ‘Agent’ Sells Active SIM, Airtel Offers New Buyer No Help appeared first on Foundation For Investigative Journalism.