Joseph Ajayi, an Akure-based businessman who deals in general printing, has ‘lost lots of customers’ after Globacom, a telecommunication operator, rendered his business line inactive in June.

In response to one of his multiple complaints on the issue, a Glo customer care agent identified as Morayo told him that his line was undergoing some routine and periodic checks. However, the specific date when he would regain access to the line was not provided.

Ajayi told EQ that the Glo number, which he had been using for the past two years, was cut off without warning. He only found out that it was no longer active when he tried to make calls and got the response: “your mobile line has been blocked.”

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He also noted that his wife had dialed the number but got an automated response, stating it was unreachable.

“I want to emphasise that I have met all requirements to acquire and use my mobile line. There are no outstanding issues related to registration or documentation,” he said.

In a bid to get to the root of the matter and have the issue resolved, he emailed the telecommunication operator on June 20 but got no favourable response.

His email to Glo on June 20

The email contd.

The concluding part of the email to Glo.

He also posted on Glo’s Facebook page to complain about the status of his inactive number.

“Unfortunately, these efforts yielded no positive outcome,” Ajayi said.

“I have contacted their customer care multiple times, explaining the urgency of restoring my mobile line. However, their responses have been vague, merely stating that my number is under routine check.

“As a business owner, this situation has affected my operations because I rely heavily on my mobile line for communication with clients, suppliers, and partners. It has led to missed opportunities, delayed transactions, and frustrated customers.”

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His message to Glo on X

Glo’s response

“I have even sent an e-mail to (NCC) to complained about this unfair treatment and damages it has done to my business, but I did not get any response. Last week, I visited Glo’s office in Alagbaka, Akure, yet no progress has been made despite assurances.”

EQ sent two separate messages to Glo via email and X on Monday. In response, the telecomms operator maintained that Ajayi’s line was undergoing some routine/periodic checks, hence his inability to use it.

“Please be informed that your complaint has been escalated appropriately,” Glo stated.

EQ sent another message on X seeking clarification on the nature of the routine check and the estimated time Glo would restore Ajayi’s access to his line. However, no response has been received.
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