Adedamola Kazeem, a civil servant based in Abuja, is among numerous Nigerians awaiting refunds after Dana Air cancelled his flight in April.

Kazeem told EQ that none of the emails he sent to the airline regarding the N129,600 refund had been acknowledged.

Dana Air cancelled Kazeem’s flight and many others on April 24, due to the suspension of its activities in compliance with an operational audit of the Nigerian Civil Aviation Authority (NCAA).

EQ learnt that Kazeem had paid for a round-trip ticket to attend an official assignment in Lagos State, but he had to book another flight after Dana Air cancelled his flight.

“I had thought they would refund everyone automatically. That’s why I didn’t bother to contact them for a refund immediately,” said Kazeem.

READ ALSO: Dana Air Still Holding Abuja Software Developer’s N231,000 Months After Cancelling Flights

The flight ticket

The email notification about the cancelled flight.

Then he sent an email to the airline on May 6, along with the flight ticket and national identity card as required, to process the refund. But Dana Air did not acknowledge his email.

“When I sent the first email to them, there was no response. It was a failed delivery when I emailed them the second time on May 9, which could mean they had disabled their email address,” Kazeem told EQ.

The amount Kazeem paid in total.

Unacknowledged emails to Dana Air

READ ALSO: Taraba Civil Servant Awaits N73,080 Refund 3 Months After Dana Air Cancelled Flight

Kazeem is not the only one with his refund held to ransom by Dana Air following the April flight cancellations.

EQ has documented some of these delayed refunds, from this graduate trainee’s N259,200 to a software developer owed N231,000; a mother and daughter awaiting their N198,000, and this civil servant in Taraba yet to receive his N73,080 refund, among others.

In response to EQs past inquiries about the situation, Dana Air repeatedly stated that the affected customers’ refund requests were being processed but failed to provide concrete timelines or resolution.

With respect to Kazeem’s case, EQ sent another message to the airline on Monday via its WhatsApp platform. There was no response at press time.

Michael Achimugu, the NCAA’s Director of Public Affairs and Consumer Protection, told EQ on August 21 that the regulatory agency had issued a 2-week timeframe for Dana Air to pay customers’ refunds.

The timeframe for Dana Air to pay customers’ refunds expires on Wednesday.
The post Dana Air Ignores Abuja Civil Servant’s Emails for 4 Months Over N129,600 Refund appeared first on Foundation For Investigative Journalism.