Tizeti, a fixed wireless broadband internet service provider, has finally returned the outdoor access point it took from Emmanuel Abioye, an Oyo State resident, to him.

This came one month after EQ reported how the service provider picked up the device from Abioye’s residence “for servicing” on December 15, 2023, but would not return it on time to the subscriber.

“Tizeti came to reinstall the outdoor device today,” Abioye told EQ on Tuesday morning.

“Thank you so much EQ, may God fight your battle for you as well.

READ MORE: 7 Months After Picking Up Customer’s Wireless Device for Upgrade, Tizeti Hasn’t Returned It

Tizeti Device

READ ALSO: After EQ’s Story, Festus Basil Makes N500,000 Partial Refund to Customer

“Thanks for coming to my rescue.”

On July 18, EQ published a story on how Tizeti visited the customer’s Ibadan home and took the device away, telling him that the device needed to be upgraded at their office.

While the device was being taken away, they also promised him that it would be returned soon.

The wireless service provider subsequently failed to keep to its promise for seven months and this made Abioye believe he had been tricked into giving up the device.

READ ALSO: After EQ’s Story, Festus Basil Makes N500,000 Partial Refund to Customer

He subsequently sent several emails to the company, requesting updates on the upgrade, but the outfit would not tell him when the device would be reinstalled.

When EQ waded into the matter in July, however, Tizeti eventually promised it would get the device fixed and returned to Abioye by mid-August.
The post After EQ’s Story, Tizeti Returns Ibadan Customer’s Internet Device appeared first on Foundation For Investigative Journalism.