Tosin Adekojo, an Oyo State resident, has received N491,700 from Jumia, the full sum she paid for a laptop advertised as brand new but delivered with scratches.

She told EQ that this long-overdue resolution occurred on Thursday evening, two days after EQ’s report on Jumia’s refusal to refund her money and over a month after she had been left with no favourable response.

Receipt from the source

“They were waiting to see what I would do. They knew the laptop was not new as advertised but still sold it, thinking no one would hold them accountable,” Adekojo told EQ.

“But after your intervention, they refunded my money. Thank you, EQ, for making them do the right thing.”

READ MORE: Jumia Sells ‘New’ N491,700 Laptop With Scratches, Expired Warranty, Forces Oyo Customer to Keep It

On Tuesday, EQ reported that Adekojo had paid N491,700 for an HP EliteBook 840 G6 on October 12, only to discover the product did not match its “brand new” description.

After opening the package at Jumia’s pick-up store, Adekojo found multiple scratches on the laptop’s body and screen. “The Styrofoam typically found in new products was missing,” she said.

“After paying and opening the package, I found multiple scratches on both the body of the laptop and its screen. I logged the laptop’s Product ID on the official HP website and discovered the warranty had expired. The Styrofoam in new products was not there,” Adekojo told EQ.

She also said she noticed that the accessories, which included a charger and power pack, had no tags to indicate their authenticity. This led Adekojo to conclude that they were generic replacements with no receipts or warranty cards provided in the package.

When she contacted Jumia, they initially instructed her to return the laptop. However, after she complied, Jumia staff claimed the device had no issues and refused to refund her.
The post After EQ’s Story, Jumia Refunds N491,700 to Customer Who Got Scratched Laptop appeared first on Foundation For Investigative Journalism.