A Customer Sent N360,000 From One Access Bank to Another in Error. The Bank Won’t Return It Even After a Court Order

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Abiodun Badmus, a Lagos State resident, has narrated how Access Bank has been foot-dragging in helping him recover a N360,000 sum he erroneously made to a wrong account number.

Badmus told FIJ that the incident happened while he was in Yola, Adamawa State, on July 26.

“On July 26, I needed to pay someone N360,000 for a service he once rendered to me,” Badmus told FIJ on Wednesday.

“When the beneficiary sent his account number, I was delighted to see that it was an Access Bank account. This was because I operate an Access Bank account as well.

Receipt of the Erroneous Transfer Badmus Made

“While transferring the sum, however, I erroneously sent it to a wrong Access Bank account number.”

READ ALSO: $13.89 Vanishes From Lagos Entrepreneur’s Access Bank Account

Badmus told FIJ that when he realised he had made an error, he quickly visited one of the bank’s branches in Yola to explain what had happened.

“When I explained everything to one of the branch’s officials, he advised me to go and obtain a court order,” Badmus said.

“He said it was until I obtained and submitted the court order that the bank would help me initiate a fund recovery process.

“I subsequently submitted the court order at Access Bank’s Yola branch on August 8.

“Since submitting the court order, I am yet to receive any positive response from Access Bank. Despite all the efforts I made, nothing has been done by the bank to help me recover the money.

“If the transfer had been made to an account number belonging to another bank, I would understand that recovering such monies would be difficult. This is an erroneous transfer between two Access Bank accounts and I have submitted a court order like they requested.

“It has been more than two months since the incident happened and all Access Bank keeps telling me is that they are still working on the matter. An erroneous intrabank transfer?”

Badmus further told FIJ that he also liaised with the bank’s customer care desk for a resolution on the matter.

“Nothing concrete and fruitful has also come out of that,” Badmus said.

READ ALSO: After FIJ’s Story, Access Bank Wipes Off Customer’s Loan Originally Obtained by a Thief

ACCESS BANK’S RESPONSE

When FIJ contacted Access Bank’s customer care desk for a reaction on the matter on Wednesday, one of the bank’s officials, who did not state his or her name, issued the following response:

“Please be informed that the investigation into your complaint is still ongoing, and it has not been overlooked.

“Our legal team is actively investigating the matter, and once we receive feedback and recommendations from them it would be communicated to our customer.

“We assure you it won’t take too long.”

In a second interview with Badmus on Friday, he told FIJ that he had been getting a similar response from Access Bank that its team was working on recovering the N360,000 for two months.

The post A Customer Sent N360,000 From One Access Bank to Another in Error. The Bank Won’t Return It Even After a Court Order appeared first on Foundation For Investigative Journalism.

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